![]() ![]() I want to switch energy suppliers but my current supplier won't let me leave. Even though utility suppliers tend to offer discounts to new customers, you do have the right to contact your supplier and ask for the cheaper deal. While this is an option you could consider, you may be able to stay with your current supplier and get a cheaper deal. When an energy bill seems unreasonably high, many people consider switching utility suppliers. You could also take a meter reading at the same time each day for a week to check your average daily usage, and have this information to hand when calling your supplier. If you've checked all of these and you're still worried that your bill seems high, speak to your supplier for advice. Check the amount of units used in a day whenever a certain appliance is on, then turn it off for a day and compare the amount used Older appliances can also use a lot of electricity, especially if they’re faulty. Have you had any new appliances fitted? People often underestimate how much electricity some appliances, such as heaters, can use.The meter serial number will be a mix of numbers and letters printed on the meter itself You should note down the serial number and current reading on your meter and contact your supplier with these details. Are you sure that the bill is for the same meter? There can be confusion about which meter should be read, especially if you live in a flat.Have your previous meter readings been correct? For example if the last bill was based on a low estimate, your current bill may be higher to ‘catch up’.Even if the current reading's higher and the new bill would be more, it’s better in the long term to make sure your readings are correct Is the current meter reading correct? If the bill's estimated, make sure you can provide a more accurate up-to-date reading to your supplier.If you receive a bill that seems unusually high, you should check a few things first: Large bills are rarely the result of a faulty meter. Find out more about how to get debt help. We can help you work out the best ways to deal with your energy bills and any debt you might have. Don’t wait to get help if you’re struggling Read our guides to saving money and increasing your income.ģ. You might not be able to switch energy providers, but maybe you could get a better deal on your phone or broadband? There could be ways to increase your income and there may be benefits and council tax reductions you’re entitled to. Follow our guide on how to make a budget. See if you can make savings in any areas. Make a budget to work out how much money you have left over each month after paying your usual household bills. ![]() Look at your monthly budget: income, spending and debt repayments Find out more about which bills to pay first.ģ steps to follow if your energy bills are becoming unaffordable 1. Like your rent or mortgage and council tax, you need to make these payments, ahead of repaying credit cards, or other consumer credit. If you’re unable to move to a better deal, you’ll need to make savings so you can keep up to date with your energy bills. Switching energy suppliers can be the quickest way to lower your energy costs, but that isn’t an option for everyone. I can’t switch energy suppliers and I’m worried about not being able to pay – what can I do? ![]()
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